CUSTOMER SUPPORT

Email: Submit Form

Phone #: 855-512-MEAT (6328)

Mailing Address: 1740 FM 3027, Mineral Wells TX 76067

​

FREQUENTLY ASKED QUESTIONS

Can I order over the phone?

Yes, call us at 855-512-MEAT (6328) and one of our representatives will be happy to assist with your order.



What payment methods are accepted?

All major credit/debit cards are accepted, we also accept PayPal. For cash, checks, or other forms of payment please call us at 855-512-MEAT (6328).



Is my credit card information secure?

We at Texas Specialty Meats are committed to protecting our user's data. Therefore, this site is secured and backed by SSL/HTTPS.



Can I return my order or get a refund/replacement?

Our products are perishable, it is our policy that products should never be returned to Texas Specialty Meats – unless requested by Texas Specialty Meats. Unauthorized returns will not be accepted. No refunds will be given by Texas Specialty Meats for any returns that are unauthorized. Texas Specialty Meats stands behind the quality of our meats and are dedicated to providing high quality, great tasting products backed by a 100% Satisfaction Guarantee. If you are not entirely satisfied with your purchase, Contact Us within 5 days of receipt and we will refund your full purchase price and/or issue a replacement.



Can I cancel my order?

You may cancel your order within three days of the selected delivery date. Once an order has been packaged and shipped it can no longer be canceled.



Will Texas Specialty Meats substitute items in my order?

Under certain circumstances, like low inventory, will Texas Specialty Meats substitue items within an order.



How does shipping work?

All of our packages are shipped frozen via Fedex in an insulated box with dry ice. New orders are processed for shipping Monday-Wednesday to prevent weekend delivery issues.